Shipping Policy
Order Processing and Dispatch
Once you place an order with See's Candy Shops, we first verify payment authorization and review your order details. The preparation of your order—known as processing—takes approximately 1-3 business days. Please note that this timeframe is solely for preparing your order for shipment and does not include the carrier's transit time.
Processing may be extended during busy periods such as holidays, special promotions, or times of high order volume.
Delivery Timeframes
After processing, delivery typically takes 5-10 business days. Delivery estimates will be provided during checkout or in shipping communications, but these are not guaranteed arrival dates. Actual delivery can vary based on factors such as carrier performance, weather, customs procedures, and other unforeseen circumstances.
Shipping Charges
All applicable shipping fees for your order will be clearly displayed at checkout before you complete your purchase. If shipping promotions apply, these may have conditions like minimum order values, eligible items, or destination restrictions. Please verify your final total carefully before submitting payment.
Tracking Your Order
If tracking is available for your shipment, details will be shared once your order ships. Tracking information may take some time to update as carriers register your package and scan transit points, so allow time for progress to appear.
Address Accuracy and Changes
Please ensure your delivery address is accurate when placing your order. If you find an error or need to update your address, contact See’s Candy Shops immediately at strosegoulas952@gmail.com. While we will do our best to accommodate changes, we cannot guarantee corrections after the order is already being fulfilled or has shipped.
Handling Delays
Deliveries can be delayed by factors such as carrier disruptions, severe weather, public holidays, or customs inspections. If your package is delayed:
- First, check your order’s tracking information.
- If the estimated delivery time of 5-10 business days has passed with no update, contact us via email with your order details for assistance.
Lost or Damaged Shipments
If your package is missing or arrives damaged, please report the issue promptly by emailing strosegoulas952@gmail.com. Include your order number, any tracking details, and clear photos of the packaging or product if applicable. We will investigate and guide you through the next steps.
International Shipping Notice
For deliveries outside the United States, additional customs duties, import taxes, or fees may apply depending on local regulations. Any such charges are the responsibility of the recipient. Please review all international shipping terms at checkout and consult local authorities if needed.
Policy Updates
See's Candy Shops may update shipping services, fees, and delivery estimates as necessary due to changes in carrier terms or operational conditions. Your purchase is governed by the shipping information provided during your checkout experience, subject to applicable legal requirements.